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Course Content
ServiceNow Training Course Details
Online Service Now Training Classes are conducted by Certified ServiceNow Working Professionals with 100 % Quality Assurance.
With an experienced Certified practitioner who will teach you the essentials you need to know to kick-start your career on ServiceNow hands-on. Our training make you more productive with your ServiceNow Training Online. We will provide access to our desktop screen and will be actively conducting hands-on labs with real-time projects.
ServiceNow Training Course Content
Introduction to ITIL
- Introduction to ITSM
- Incident Management
- Problem Management and change management
- Service Request Management
- Configuration Management Database
- SLA’s and OLA’s
Introduction to ServiceNow
- Tool Introduction
- Current Competitors
- Releases
- User Licenses
- Using Wiki and Community
Basic Administration
- Customizing Home Pages
- Form Layouts and list layouts
- Adding Users to Groups
- Granting Roles to Users
- Introducing Applications and Modules
- Creation of tables and Modules
- Creating tickets and raising Requests
- Creating SLA’s
- Performance Metrics
Advanced Administration
- UI Policies, Notifications
- Dictionary Entries and Overrides
- Data Policies
- List Control and Calculations
- Exporting the Data from Service-Now
- Update sets imports and Exports
- Scheduling Jobs
Scripting
- Business Rules
- Client Scripts
- UI Actions
- Script Includes
- Jelly Scripting
Reporting
- Bar Charts
- Pie Charts
- List Reports
- Pivot Tables
- Using scripting in Reporting
- Scheduling Reports
- Making Gauges
Cloning and Upgrades
- Need For cloning and ways to implement it
- Upgrading the instance for new Release
Integrations
- Web Services: Direct Web Services
- Transform Map Web Services
- Scripted Web Services
- Email Integration: Inbound Actions
- Event Registry
- Creating and Triggering Events
Content Management
- Introduction to CMS
- Creating Sites
- Creating Pages
- Creating Blocks using Scripting
- Login Rules
Configuration Management
- Classes in CMDB
- Mapping Configuration Item to Asset Records
- Loading the CI’s into Service-Now
- Relating Configuration items
Import Sets
- Loading Data of different Formats
- Using Data Sources
- Using Transform Maps and Transform scripts
Service Catalog
- Creating Catalog Items using Variables and Variable sets
- Creating Record Producers
- Design the flow using Workflow
- Creating Execution Plans
- Writing Catalog Client Scripts and Catalog UI Policies
Workflows
- Creating Workflows on different tables
- Approvals using workflows
- Using Different Activities in workflows
MID Server Installation
- Installing MID server on an instance
- Testing the MID Server using another Logins
- Importing Files by Using MID Server
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