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Course Content
1: Introduction
sigma Overview, Origin and Application
- What is Six Sigma?
- DMAIC approach to Six Sigma
- Six sigma and Organization Structure
2: Define
Voice of Customer (VOC)
- Tools for preliminary VOC analysis
- CTQ Tree
- Affinity Diagram
- Kano Model
Project Charter and Plan
- Building Goal/Problem Statement,
- Project Scoping;
- Selection of Team Members;
- Assigning of Roles for Team Members;
- Deriving Project Schedule;
- Putting together the Business Case and Project Sign Off.
- Six Sigma Finance – Potential savings and their link to
- defects; estimating potential savings; Cost Avoidance vs.
- Costs Reduction.
SIPOC or COPIS or POCIS
3: Lean and Innovation
- What is Lean?
- Why Implement Lean?
- Understanding the Lean Concepts
- Eight Waste
- 5-Whys
- Value Stream Mapping
- Takt Time
- Continuous Flow
- Innovation
- Overview of TRIZ approach
- Identification of Contradictions
- Understanding Inventive principles
- Examples for TRIZ deployment
4: Measure Phase
The Need for Dat
- Discrete Data
- Continuous Data
- Nominal, Ordinal, Interval, Ratio
Failure Modes and Effect Analysis (FMEA) (also in Improve Phase)
Measurement System Analysis – Attribute Gage R&R
- Key issues in measuring quality
- Calibration guidelines
- Attribute Gage R&R
Sampling
- Sampling approach
- Random Sampling
- Random Stratified Sampling
- Systematic Sampling
- Rational sub-grouping
- Sampling considerations
- Calculating sample size: Continuous Data
- Calculating sample size: Discrete Data
5.Analyze Phase
Data Analysis
- Discrete Data
- Bar Chart
- Pie Chart
- Pareto Chart
- I-MR Chart
- Continuous Data
- Scatter Plot
- Histogram
- Box Plot
- I-MR chart
- Quantitative Methods
- Measures of Location
- Mean, Median, Mode
- Measures of Variability
- Range, IQR, Standard Deviation
Voice of the Process (Capability Analysis – Measure and Control Phase)
- Voice of Process and Voice of Customer
- Capability and Performance
- Cp, Cpk
- Pp, Ppk
- What Six sigma means
Hypothesis Testing- t Test, Chi Square test, Anova.
Improve and Control Phase
- Control-Impact Matrix
- Piloting the Solution
- Control Phase Steps
- Project closure
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